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Welcome to Nature’s Joy!
We’re delighted to have you here. These Terms and Conditions (“Terms”) are designed to help guide your experience while using our website. By accessing or using our site, you agree to comply with these Terms.

1. General Use

  • This website and its content, including text, images, and product descriptions, are provided for informational purposes only.
  • You must be 18 years or older, or have parental/guardian consent, to use this website.
  • Any form of misuse, including fraudulent activity, may result in legal action.

2. Product Information & Availability

  • Product availability is subject to change without notice.
  • While we aim to provide accurate details, occasional errors in pricing or descriptions may occur. These will be corrected promptly upon identification.
  • Product images may slightly differ due to screen settings or updates in design.

3. Orders & Payments

  • Customers are responsible for providing accurate order and shipping details.
  • Full payment is required before your order is processed.
  • We reserve the right to cancel or refuse any order due to inventory issues, incorrect information, or suspected fraudulent activity. Affected customers will be notified.

4. Shipping & Delivery

  • Delivery timelines are estimates and may vary due to external factors.
  • Customers must ensure accurate shipping addresses at the time of order.
  • For international orders, all applicable customs duties and taxes are the customer’s responsibility.
  • If your order is marked “delivered” but not received, please contact us within 72 hours at +91 8667832012 or naturesjoyhelpdesk@gmail.com.

5. Returns, Refunds & Damages

  • If you receive a damaged, defective, or incorrect product, notify us within 7 days of delivery.
  • Provide proof such as clear photos or videos (preferably of the full package opening).
  • Refunds will be processed only after inspection and approval, to the original payment method within 7–10 business days.
  • No refunds or returns are accepted during sale or promotional periods.
  • No returns for reasons such as skin allergies, scent preferences, or color differences. We advise performing a patch test and reviewing the ingredient list prior to use.

6. Intellectual Property

  • All content, including logos, designs, and visuals, is the property of Nature’s Joy.
  • Unauthorized use, copying, or reproduction of any material is strictly prohibited.

7. Privacy & Data

  • By using our site, you consent to our data collection and usage practices, as described in our Privacy Policy.
  • We are committed to maintaining the privacy and security of your personal information.

8. Liability

  • Nature’s Joy is not liable for any indirect, incidental, or consequential damages beyond the purchase price of the product.
  • We are not responsible for damage after delivery or for any product misuse.
  • Please carefully review safety instructions before using any product.

9. Legal & Jurisdiction

  • These Terms are governed by the laws of India.
  • Any disputes will be subject to the jurisdiction of Chennai courts.

10. Updates to Terms

  • We may update these Terms periodically. Changes are effective immediately upon being posted here.
  • Continued use of the website indicates your acceptance of the updated Terms.

Contact Us

For any queries regarding these Terms and Conditions, please reach out to:
📧 Email: naturesjoyhelpdesk@gmail.com
📱 WhatsApp: +91 8667832012